Legal & commercial
Zero Pack terms and policies
These policies explain how the website is used and the general terms that support Zero Pack quotations, custom packaging orders, shipping and issue resolution.
For a specific order, the accepted quotation, order confirmation and approved specification take precedence where they contain a more specific written term.
Market version
You are viewing the United Kingdom version of these terms and policies.
Choose the market that applies to your quotation or order. Network location may be used to suggest a relevant market, but it never changes the legal version automatically. If you are travelling or using a VPN, select the market that applies to your order.
Terms & Conditions of Sale
General commercial terms for Zero Pack quotations and custom packaging orders, including artwork approval, manufacturing tolerances, custom production and order-specific terms.
Read policy →Shipping Policy
How freight estimates, final shipping charges, duties, delivery access and shipment issues are handled alongside the specific quotation.
Read policy →Refund & Returns Policy
How custom-made products, cancellations, manufacturing issues, shortages and genuine defects are handled.
Read policy →Website Terms of Use
Terms governing use of the Zero Pack website, its information, tools, content and third-party services.
Read policy →Privacy Policy
How Zero Pack collects, uses, stores and protects personal information across its websites and services.
Read policy →Order hierarchy: accepted quotation / order confirmation → approved specification → Terms & Conditions of Sale → Shipping and Refund & Returns policies → general website information.